TENANT SELECTING
How do we screen applicants?
We have a very thorough screening process for all applicants. We require each applicant over the age of 18 to complete an application while verifying what they have provided and obtain a credit report and other reports, warnings and verifications on and about applicant, which may include, but not limited to, criminal background checks, reports on unlawful detainers, bad checks, fraud warnings, employment and tenant history.
This detailed report helps us choosing the best-qualified resident for your rental property.
What is the screening fee for? How much?
Screening fee is a fee to cover the cost of obtaining information about the applicant, such as checking the personal references and obtaining a credit report.
Screening fee is $25 non-refundable for each application. Each person at 18 years and up must complete an application and one screening fee per application.
RENT SUBMIT
How do I pay my Rent?
All rents are due on the 5st day of every month, and may be paid in the form of personal check, cashier’s check, money order, or bank transfers.
*Checks must be made payable to AGH Realty Group, Corp or the landlord’s name. Please make sure your rental address is clearly written on the check.
Payments may also be dropped off to our office in person, or mailed to us at:
AGH Realty Group, Corp
159 El Camino Real
Millbrae, CA 94030
*Our office hours are Monday through Friday between 10 am–6 pm.
SECURITY DEPOSIT
How much is the Security Deposit prior moving in?
Normally security deposits is one month of rent plus cleaning fee, pet deposit, garage remote deposit, and other types deposit if applicable but the amount may be vary due to various situation. For example, it may be increased due to credit issues of the applicant but never higher than the law allows.
California law states the maximum for security deposit for unfurnished unit is twice the rent rate and furnished unit is three times the rent rate.
How much is the cleaning deposit?
Cleaning deposit is $1000 for each property.
How much is the pet deposit?
Pet deposit is $500 for each property.
When do I get the security deposit back?
State law requires the landlord to refund deposits within 21 days of the tenant vacating the unit.
MAINTENANCE AND EMERGENCY
How are non-emergency maintenance requests handled?
All of our tenants can submit their maintenance request on our website and our property manager will respond at their earliest convenience.
How are emergency maintenance requests handled?
For any emergencies that requires immediate attention during business operating hours (Monday-Friday 10 a.m. – 6 p.m.), please call 650-697-3800 and 415-828-7568 outside of business hours. After we assess the severity of the problem, action will be taken immediately or as allowed by the limitations.
For a life-threatening emergencies, such as fire, hazardous situation or medical emergencies, please call 911 immediately!
Who performs the repairs?
We use licensed, insured, and trusted vendors. All the licenses are checked with the state contractor board, bonds and insurance.
TENANT VIOLATION
What happens if the tenant is late with rent or doesn’t pay rent?
All rents are due on the 5th of every month. We will give the tenant a courtesy call or email on the 5th if we still don’t receive the rent, however, a late fee of 5{c2b4ac9c20224f142fa139fdf3f7dadd8d7af94fa1e936f5b11c050c212c5759} will be added to the balance. If the tenant does not respond, a late fee and 3 days’ notice to pay rent or quit will be served.
What happen if the tenants break their lease?
If the tenants break their lease, they are required to pay all associated expenses associated to get a new tenant, which includes any leasing fees, advertising fees, utilities, rent, and real estate commissions paid to AGH Realty Group, Corp., etc.
MOVE-IN & MOVE-OUT PROCEDURE
Will there be move-in and move-out inspection?
Yes, before the tenant takes occupancy, we will complete a move-in inspection checklist together. For any of the existing damages, they will be documented in writing and/or in pictures. When the tenant vacated, a move-out inspection checklist will also be completed together. The condition reports are then compared.
What if there is damage caused by the tenant?
We can legally charge repair / replacement fee for any damages caused by the tenant. Tenants have the choice to fix such damage at their own expense or a repair/replace fee will be deducted from the security deposit.